How We Can Help

• App usage questions and onboarding issues
• Bug reports and crash troubleshooting
• Feature suggestions and product feedback
• Payment or subscription questions
• Account and data-related requests

Contact

Email support@ctey.dev. We respond within 24 hours on business days.

For faster triage, include your device model, OS version, app version, and the steps that led to the issue.

Common Fixes

• Update SnapPost to the latest app store version.
• Restart the app and try the action again.
• Confirm your network is stable, especially for AI poster generation.
• Clear app cache if performance feels slow or stale.
• Log out and log back in for authentication issues.

Frequently Asked Questions

Why are generated posters low quality?

Poster generation depends on network quality because processing happens on remote servers. A weak connection can result in incomplete or blurry outputs.

Do you store uploaded photos?

Photos are processed for poster generation and then removed. For full details, review the privacy policy.

Which devices are supported?

SnapPost is available on iOS and Android. Use recent OS versions for the best stability and generation quality.